Service Level Agreement

Overview

We respond to initial support requests within 24 business hours from the time you submit them. Our goal is to answer all requests within the same business day. We always do our best to get back to you as quickly as possible.

Tick will make reasonable efforts to provide support as outlined in this Service Level Agreement. However, Tick is not responsible for any delays caused by the customer or other factors beyond Tick's control.

Business Hours

Tick`s business hours are from 8 am to 5 pm GMT, Monday through Friday.

Response Time

All requests are answered within 24 business hours, excluding national holidays.

Support Methods

We provide support through the following methods:

• Submitting a Ticket through Tick`s Support Portal.
• Requests posted on open forums like the Atlassian Community are overseen by our support team and addressed as best as possible.
• Submitting request at support@ticktheapp.com.

Please note that we don't provide phone support or support for Jira configurations not related to our product.