Privacy Policy

Introduction

Tick (“We”, “Us”, or “Tick”) is committed to protecting and respecting your privacy. We want to tell You how we use and protect your personal information or data (“Personal Data”). This includes informing You of your rights regarding your Personal Data that we hold.

We believe that the General Data Protection Regulation (GDPR) is an important step forward in the protection of your Personal Data, and we have published this Privacy Policy to comply with the GDPR. We are committed to GDPR compliance and provide GDPR-related assurances in this Privacy Policy.

This Privacy Policy (the “Policy”) explains the types of information we collect when you use our products or services. This includes all our cloud software products, downloadable software products (collectively referred to as the "Apps"), and our public websites ("Website(s)") managed by Tick. It also covers any other interactions with us, such as contacting us via email, the support portal, or applying for a job. We refer to these Apps, Websites, and other services collectively as “Services” in this Policy. Depending on the context, “You” could be the end-user of our products, the legal entity holding a license for our products, or a visitor to our public websites.

‍If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

Data Collection

We collect information to provide and improve our services. The data we collect falls into a few different categories:

• Information you provide to us: This includes data you give us when filling out forms, submitting emails, applying for jobs, using our apps, or sending support tickets.
• Social media interactions: Information we collect from your interactions with us on social media platforms.
• Information our app collects automatically: This includes data such as IP address, technical details, user behavior, how you interact with the application, and the type of devices you use to access our services.

Data Use

We use your data to improve your experience and our services in several ways:

• To enhance and personalize your experience with our Services.
• To provide the support you need, including technical support.
• To send you updates and information about our Services if you’ve opted to receive them.
• To inform you about company news, product updates, promotions, and special offers, if you’ve consented to these communications. You can unsubscribe at any time.
• To follow up on Services you’ve shown interest in, especially if you’re an existing Tick customer.
• To consider you for job opportunities or to employ you.
• To diagnose and fix problems with our Services.
• To improve and update our Services.
• For administrative, support, and training purposes.
• To develop new products and services using de-identified data.
• To fulfill our contractual obligations to you.

Data Sharing

We do not share your personal data with third parties, except:

• With your consent.
• As required by law.
• To protect the rights and safety of our users and our service.

Data Storage

We store your data securely on the Google Cloud Platform. All data is encrypted using the latest TLS standard (currently TLS 1.3). Access to your data is restricted to authorized personnel only.

Your Rights

We respect your rights regarding your personal data. As a user of our system, you have the following rights:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: If you believe that any information we are holding about you is incorrect or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain situations.
• Right to Object: You can object to the processing of your personal data in certain circumstances.
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us at support@ticktheapp.com. We will respond to your request as soon as possible and in accordance with applicable laws.

Security Measures

We implement a range of security measures to protect your data, You can read more about our security statements here.

Changes to this Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our privacy practices, please contact us at support@ticktheapp.com.